Frequently Asked Questions
How to measure your Radiator
Are your products new or reconditioned?
Can you provide installation instructions?
If my part(s) was damaged in transit what do I do?
If my part(s) I ordered is wrong, what do I do?
If I ordered parts and don't need them now, can I return them?
Do I need to flush my cooling system before I put my new parts on?
How to measure your Radiator
There are two basic types of radiator designs. Either a downflow radiator which means the tanks are on the top & bottom (fig. 1) or a crossflow where the tanks are on the sides (fig. 2). In a downflow radiator the coolant flows from the top tank to the bottom tank. In a crossflow radiator the coolant flows from one side to the other.
When measuring the first step is to determine whether it is a downflow or a crossflow style radiator. Once that is determined you can start measuring. Standard measurements of a radiator typically are just of the core itself.
First measurement is always the height of the core between the tanks (measurement A).
Second measurement is always the width of the core (measurement B). Do not measure the top & bottom rails or the side channels because they will vary depending on the manufacturer.
Third measurement is the depth of the core (measurement C). Easiest way is to insert a wire through the core until it becomes flush with the other side and mark the depth with your thumb or finger and pull out and meaure.
Fourth measurement is the header sizes (measurement D & E). This is only needed sometimes but its good to know what they are when inquiring about a radiator.
From here you should have all the necessary measurements to determine which radiator you have.
Are your products new or reconditioned?
All of our products sold are brand new unless otherwise specified as recored or reconditioned. The best thing is that all of our units meet or exceed O.E.M. specifications.
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Can you provide installation instructions?
Most of the time we are able to provide you with some installation instructions by logining onto our on-line ordering catalog and clicking on the Repair & Diagonistic link.
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If my part(s) was damaged in transit what do I do?
If you have recieved your part(s) and you are there when the delivery company delivering your part(s) and you notice that your package has been damaged you need to simply refuse shipment based on damage and then contact us immediately via email or call us Mon-Fri 8am-5:30pm CST. 1-888-564-2300 so that we can get another part(s) on the way.
If you have recieved your part(s) and the damage was not obvious until the packaged was opened simply contact us via email or call us Mon-Fri 8am-5:30pm CST. 1-888-564-2300 so we can arrange for pick-up and delivery of replacement part(s) as soon as possible.
We will have to bill another part(s) on your charge card until we recieve the damaged part(s) back and at that time we will issue full credit back to you.
When making inquiries about a damaged part(s) please have your invoice number so we can reference your order.
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If my part(s) I ordered is wrong, what do I do?
If you have recieved part(s) and you have found them to be wrong just contact us via email or call us Mon-Fri 8am-5:30pm CST. 1-888-564-2300 and we will help you confirm that they are indeed not the correct part(s) for your application. If your part(s) are wrong we will work with you to get the right part(s).
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If I ordered parts and don't need them now, can I return them?
Yes, assuming they have not been installed. To return the part(s), we ask you to contact us via email or call us Mon-Fri 8am-5:30pm CST. 1-888-564-2300 we will issue a return goods authorization number then you can proceed to arrange for your part(s) to be returned. Once we have recieved the part(s) in good condition we will credit you minus an 18% restocking fee.
When contacting us regarding a return please have your invoice number so we can reference your order.
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Do I need to flush my cooling system before I put new cooling system parts on?
Although it is always recommended to flush your cooling system any time new parts are installed it is not absolutely mandatory. We recommend every 2 years or 30,000 miles regardless of needed service even with or without long-life coolants. Maintenance is key to a long lasting cooling system.
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